Hotel Terms


All accommodation is offered subject to availability at time of receipt of deposit, and at tariffs applicable according to season.


Deposits are £10 per person for large group bookings or an amount equal to your first night stay.


If you book online through our website you won't be prompted for payment, your booking will only be confirmed when we recieve your deposit. Deposits can be arranged by ringing the hotel


Account balance must be paid in full on arrival in cash or by credit/debit card.


Meal times are pre-arranged and no allowance can be made for meals not taken.


Gr8 Escape Hotel cannot accept responsibility for loss of guests property, unless handed in for safe custody.


Check In:
Check in is from 2:00pm to 7:00pm - your welcome to check in at an earlier time but if your room/s are not ready we can store your luggage until 2pm. Guests intending to check in later than 7:00pm must inform us of an approx arrival time.
Check Out:
On day of departure please vacate your room by 10:00am - this gives us time to prepare it for any new guests arriving on that same day. We can store your luggage for you to collect at a later time that same day.


Customer Service:
We appreciate your business and are keen to learn ways we can improve things. If you are not delighted about any aspect of our service we would like to know. You are encouraged to speak to us directly so we can put this right.


Gr8 Escape is a NON smoking hotel. Any Guests caught or Suspicions of having been smoking in any public areas of the bandb, will be asked to leave the premises, and the booking will be cancelled with all charges due. if this applies to bedrooms a further charge for Cleaning/Non revenue of the bedroom whilst it is not in use will be charged! (it will not be possible for us to re-let any room until the smell of smoke has cleared) this can be up to a maximum of 2 nights room rates. If we only notice smoking has taken place in the bedroom after check-out, your credit card will be charged with the additional nights mentioned above.


Damage Caused by Guests:
By making a booking with us the person who provides credit/debit card details agrees that we may charge any credit or debit card provided for any damage caused accidentally or maliciously to your room or any part of the hotel by any of your party during your stay. In the case of severe malicious damage, criminal proceedings will be instigated. in such cases your group will be asked to leave the premises, no refunds shall be given.


Cancellations:
In the event that you need to cancel your booking we the proprietors must receive notice by the lead guest, either by Telephone, email or written letter. If you cancel at least 20 days before your arrival date the cancellation charge fee is the deposit paid. In the event of any cancellation or curtailment, should we not receive 20 days notice prior to your booking date the group organiser will be liable to pay the total cost as per reservation. If the deposit has been paid using a credit card authorised account number, then any payment due, owing to cancellation, will also be made on this same account number by the proprietor.


In general:
Group Bonds may be asked for by the management and are refundable on check out if no damage, mess or excessive noise or nuisance is not caused by any member of that group.
Please note: it only takes one person in your group to cause damage or create a disturbance towards other guests, this will result in he or she losing your full bond and in severe cases your group will be asked to leave our premises (no matter what time it is day or night) and no refunds shall be given.
Sorry no food or drink to be brought onto our premises at any time during your stay with us and noise must be kept to a minimum at all times. Non registered guests are not allowed into our premises at any time during your stay (charges will apply if caught) cctv is in operation 24/7.
Room keys if lost will be charged at £10 per set.


Tariff:
Price is per person per night and may vary according to seasons, a minimum stay may apply on certain dates or a supplement may be added for 1 night bookings in high season, including bank holiday weekends.


Insurance:
When booking your holiday you are entering into a legally binding contract and it is recommended that you take out holiday insurance cover.


The proprietors reserve the right to amend, curtail or terminate any contract should the conduct of any person who is part to that contract cause any detriment to the well being or comfort of staff or other guests.